Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Published: 2026-09-25
Score: 2.3 Low
EPSS: n/a
KEV: No
AI Analysis

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Remediation

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Tracking

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Advisories

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History

Fri, 25 Sep 2026 20:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Fri, 25 Sep 2026 18:30:00 +0000

Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, an authenticated user with agent permissions can supply an arbitrary AI analytics run identifier to the ticket summarize endpoint and receive the AI provider error message stored for that run, even if the run belongs to a ticket the agent is not authorized to access. The disclosure is limited to the provider error string; ticket content is not exposed. This issue is fixed in version 7.1.2.
Title Zammad: Authenticated agents can read AI summary error messages from inaccessible tickets
Weaknesses CWE-639
CWE-862
References
Metrics cvssV4_0

{'score': 2.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}


Subscriptions

No data.

cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-09-25T18:41:43.228Z

Reserved: 2026-07-15T22:19:06.905Z

Link: CVE-2026-63204

cve-icon Vulnrichment

Updated: 2026-09-25T18:41:39.953Z

cve-icon NVD

Status : Received

Published: 2026-09-25T19:17:54.667

Modified: 2026-09-25T19:17:54.667

Link: CVE-2026-63204

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-09-25T19:45:17Z

Weaknesses