Description
FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrator-only App Logs viewer accepts Laravel-encrypted folder and file parameters whose constructed path is checked only as a raw string. An administrator who also knows the APP_KEY can supply traversal segments that the filesystem normalizes outside storage/logs. The /app-logs/app route can then read local files accessible to the PHP worker, including environment files, source files, credentials, tokens, and operating-system files. This issue is fixed in version 1.8.225.
Published: 2026-11-06
Score: 4.4 Medium
EPSS: n/a
KEV: No
AI Analysis

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Remediation

No vendor fix or workaround currently provided.

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Tracking

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Advisories

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History

Fri, 06 Nov 2026 19:30:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Fri, 06 Nov 2026 17:15:00 +0000

Type Values Removed Values Added
Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrator-only App Logs viewer accepts Laravel-encrypted folder and file parameters whose constructed path is checked only as a raw string. An administrator who also knows the APP_KEY can supply traversal segments that the filesystem normalizes outside storage/logs. The /app-logs/app route can then read local files accessible to the PHP worker, including environment files, source files, credentials, tokens, and operating-system files. This issue is fixed in version 1.8.225.
Title FreeScout: Path Traversal in App Logs Viewer Exposes Arbitrary Local Files
Weaknesses CWE-23
References
Metrics cvssV3_1

{'score': 4.4, 'vector': 'CVSS:3.1/AV:N/AC:H/PR:H/UI:N/S:U/C:H/I:N/A:N'}


Subscriptions

Freescout Helpdesk Freescout
cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published:

Updated: 2026-11-06T17:46:15.847Z

Reserved: 2026-07-14T21:10:50.031Z

Link: CVE-2026-62855

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Received

Published: 2026-11-06T17:18:33.877

Modified: 2026-11-06T18:18:17.450

Link: CVE-2026-62855

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-11-06T19:15:08Z

Weaknesses
  • CWE-23

    Relative Path Traversal